Privacy policy

1. Scope of Operations

• Designing, manufacturing, and supplying kitchen appliances and home products.
• Facilitating purchase, delivery, and post-sales communication processes.
• Implementing fraud prevention measures and credit risk assessments to ensure secure transactions.

2. Information We Collect

2.1 Information You Voluntarily Provide

• Contact details (e.g., name, email address, phone number, shipping/billing address) when you place an order, create an account, or contact customer support.
• Payment information (e.g., credit card details) necessary to process transactions (handled securely by third-party payment processors, as detailed in Section 5).
• Feedback, reviews, or messages submitted through the Website or communication channels.

2.2 Automatically Collected Information

• Technical data: IP address, browser type, device information, operating system, and browsing activity (e.g., pages visited, time spent on the Website) to understand user behavior and improve Website functionality.
• Data collected via cookies and similar tracking technologies (see Section 7 for details).

3. How We Use Your Information

• To process and fulfill your orders (e.g., shipping products, updating order status).
• To communicate with you about your orders, including delivery updates, service changes, or important notifications.
• To send marketing communications (e.g., product updates, promotions) only if you have explicitly opted in; you may unsubscribe at any time via the "unsubscribe" link in our emails.
• To improve our products, services, and Website functionality (e.g., analyzing user preferences to refine product recommendations).
• To prevent fraud, protect against security threats, and ensure compliance with applicable laws and regulations.

4. Legal Basis for Processing

• Your consent (e.g., for marketing communications).
• The performance of a contract (e.g., processing orders to fulfill our agreement with you).
• Our legitimate business interests (e.g., improving services, preventing fraud), provided such interests do not override your privacy rights.

5. Third-Party Services

• Payment processors (e.g., to handle credit card transactions).
• Shipping and logistics providers (e.g., to deliver orders).
• Analytics tools (e.g., to analyze Website traffic).

6. Data Protection & Security

• All data transmitted through the Website (including credit card information) is encrypted using SSL (Secure Sockets Layer) technology.
• Sensitive data (e.g., payment details) is stored using AES-256 encryption, one of the most secure encryption standards globally.
• We comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure secure handling of payment information.
• We maintain strict access controls, regular security audits, and employee training to safeguard data.

7. Cookies & Tracking Technologies

• Essential cookies: Necessary for basic Website functionality (e.g., maintaining your shopping cart, enabling login).
• Analytics cookies: To track Website traffic, user preferences, and improve content relevance.
• Marketing cookies: To deliver personalized ads based on your browsing activity (with your consent where required).

8. Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask to update or correct inaccurate information.
• Erasure: Request deletion of your information (where legally permissible).
• Restriction: Ask us to limit processing of your information.
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: Opt out of marketing communications or cookie usage (where processing is based on consent)

9. Changes to This Privacy Policy

10. Contact Us